PAYMENT POLICY
-
Accepted Methods of Payment :
We only accept the following Credit Cards: Visa and Master Card. We also accept EFT’s / Bank Transfers and International Funds Transfers for orders that don’t lend themselves to credit card purchasing due to the size of the transaction and or where order are from cross border or international customers. If your payment is an EFT’s / Bank Transfer or International Funds Transfers the funds will have to reflect in our account before despatch of any product take place, this applies even more so to cross border and international customers.
-
Credit Card Charges :
Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.
-
Card acquiring and security :
Card transactions will be acquired for SybraChem (Pty) Ltd. via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
-
Customer details separate from card details :
Customer details will be stored by SybraChem (Pty) Ltd. separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
-
Merchant Outlet country and transaction currency :
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
-
Responsibility :
SybraChem (Pty) Ltd. takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
