1. How To Return An Item :

    The item or product that you purchased from us must be in its original container and still be sealed or unopened. The packaging or container that you received it in must be in an undamaged condition to be returned, unless there is a manufacturer defect. Product that has been opened or partially used will not be accepted for return or exchange. You must return the item within 30 days of your purchase.

    1. Please email pictures of the unopened product to ( to request a refund/return. We will assess the product and inform you whether the request for a return/refund has been approved. A tracking # will be assigned to your return..
    2. Return of product is for your own account, please deliver your product to: Returns Department, Tracking #, SybraChem (Pty) Ltd., Unit 1 , Kudu Property Holdings, Cnr Paul Smit and Tile Road, Anderbolt, Boksburg, Gauteng, South Africa, 1459
    3. Include with your returned product a signed letter stating the reason for your return and the original receipt.

  2. Return Fee :

    All items are subject to a 10% administration fee, this will be deducted from your refund should your return be accepted and authorised. We do not refund the original shipping and handling fees that you paid on the order.

  3. Exchanges :

    If you incorrectly ordered a product and it was delivered as per the order, you may exchange it for a different product - provided all the requirements mentioned above can be met. Please email pictures of the product to ( You will still be subject to a restocking fee and will again be billed for the second shipping cost of the product to you.